I've read on the wiki that you can call Script Includes from the HTML section of an UI page. http://wiki.service-now.com/index.php?title=UI_PagesBut when I try the following script:-- begin of script--gs.include("MyInclude"); var foo = new MyInclude(...
I have added a reference field to an image from another table on a form. The image field (user image type) is displayed correctly however on the label for the field two link buttons are displayed [Update] & [Delete] to allow the user to modify or del...
we have a global search which searches from Catalog and Knowledge tables. but it displays the incorrect number of matching results on ESS page.When it says, 11 results found, it displays only 7 results. So the Count of found results and actual displa...
I'm trying to remove a field option from a choice list using a client script with g_form.removeOption. I don't want anyone that doesn't have the "ewr_manager" role to have the option to closed a task. I'm using the script below that I found on the wi...
I have 2 date fields on a catalog item. In one date field, the user can enter or select a date. The other date field I am trying to populate by adding 30 days to the first date field using an onchange catalog client script. So to be clear, if date 1 ...
Recently I have been working with published reports. I have noticed and become frustrated with the fact that the published report URL only gets displayed immediately after you publish the report. Following that, good luck on finding it somewhere. You...
Hello everyone,I created a wizard that either create an incident or launch a service catalog ordering process depending on the value of a variable.However, there are 3 other variables that the user has to fill and I want to recover them in a Wizard C...
Hi, i am working on a solution for a problem, a customer just brought up.This is the scenario:a customer has defined several categories for his service Desk (incident mgmt./form), value for each choice box depending on the prior selected choice boxes...
Once the Impacted Services is refreshed, which we are going to have do when the Change moves out of the planning stage, I need to send an approval to all of the Approval groups for all of the Impacted Services on the list. Has anyone done this before...
I need to add the business_criticality field from the cmdb_ci_service table with the value from the Business Service document, that is linked to the incident via the cmdb_ci (Service) field. I want to achieve the same thing as what we already have in...
This is probably an easy answer to this question, so we just created a fourth section on our incident form which has caused the default tab to no longer be the one displayed when you first open the ticket which is now section 3. It is showing section...
I have a UI Action that we use to create a new change record from a problem. Currently, I am populating the change.assigned_to (change owner) value with the current.assigned_to (Problem Owner) value. We now want to populate the change.assigned_to val...
I'm not sure what has happened but I no longer see the submit button when creating a new knowledge record. I still can right click and select save and it will create the record. I've looked at access control which has admin overrides checked for crea...
Right now in our service-now instance, if you create an incident and choose a category called 'Accounts' , the inc get assigned to the group 'Desktop'automatically throught.I am writing a client script to assign the inc to the group 'DBA' if the cate...
Has anyone ever done an integration with Kaseya? Our company uses it for our windows patch managament and to manage those servers. Just wondering if anyone has any experience with it....http://www.kaseya.com/
