configured activities not showing in activity field

[Mike Strik]

Hi,

I selected (via configuring activities) extra (custom) fields in the Filter activity. But when changing the specific field it won't show up in Activities. Still using UI16 on Tokyo release.

Any thoughts?

[AnveshKumar M]

Hi @Mike Strik 

Is it for a specific user or all users. If it is for a specific user check his preference. Try the following,

1. Ask the user to uncheck and check (assignment group) field from the filter icon on the incident that is not appearing, this will update the user preference <tablename>.activity.filter and will add <missing field>, true Admin can do that too for the user by impersonating the user.
2. If you want all users to see specific fields in the activity stream create user preference with these details: 

Name: <table_name>.activity.filter 

Value: All the fields you want users to see

For more info check the following KB from ServiceNow.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693847

[Mike Strik]

Its for every user, and there are no user preference filters set.

Uncheck and check will make a updated user preference but still not showing the added fields in Activities field.

EDIT: Also tried "Äudit=true" on the specific field at "System Definition -> Dictionary".

[AnveshKumar M]

@Mike Strik What is the field name and table the issue is with?

[Mike Strik · Accepted solution]

In this example:

I got a custom field "u_example" its type "string" in change_request table.

I have it added in and checked in the Activity filter. When I change the field it does not give information that the field is changed in Activities field.

EDIT: Found the solution, in the custom field under attributes I added: "audit=true"

When setting the option Audit on true with the choicelist true or false did not work.