Configured the HR ticket page header for an HR service but it doesn't overwrite the Title row in ESC

Meloper
Kilo Sage

Hi i Configured the "Opened for / Approver view" HR ticket page like in Docs.

I selected the same COE like in the HR Service.

I create a Hr Case.
Got to the Portal View, with opened for user, and can not see the new short description,

Meloper_0-1676617339178.png

 

It still shows another Short Description (same short desc mentioned in the hr case)

Could there be a Problem with the widget?
OR could there be Custom COnfig which i dont know?
Any Idea where i should check?

 

I rebuild the same in my PDI, but i also does not Update the Title row

Did the same in the PDI all with sys admin
1. update ootb HR Service "Leave Of Absence"

Meloper_1-1676619410708.png

2. Configured config case (same COE)

Meloper_2-1676619464215.png

3. order RP

Meloper_3-1676619490092.png

 

Meloper_4-1676619522019.png

4. created case

Meloper_5-1676619536428.png

5. go to xyz.service-now.com/esc

6. klick on my requests

Meloper_6-1676619590398.png

 

7. see latest case

Meloper_7-1676619607844.png

8. title row is still

Meloper_8-1676619630285.png

 

and not 22222

 

 

8 REPLIES 8

Community Alums
Not applicable

Hi @Meloper ,

 You can try using COE as "HR case[sn_hr_case]", while configuring not " HR total Rewards" :

SandeepDutta_0-1676699113086.png

 

And while creating the HR case, Select the Respected HR service, the COE would get selected Automatically:

SandeepDutta_1-1676699113392.png

 

Now Finally on the Employee center , you can see :

SandeepDutta_2-1676699113095.png

 

 

 

Unfortunately, it does not work either.
Strange also that I have a fresh PDI.
ESC and HRSD installed.

rock3
Tera Contributor

Facing same issue. Wondering if you were ever able to figure out what was causing issue.

As far as i remember it was a widget Problem solved by ServiceNow Support Case