Configured the HR ticket page header for an HR service but it doesn't overwrite the Title row in ESC
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02-16-2023 11:03 PM - edited 02-16-2023 11:41 PM
Hi i Configured the "Opened for / Approver view" HR ticket page like in Docs.
I selected the same COE like in the HR Service.
I create a Hr Case.
Got to the Portal View, with opened for user, and can not see the new short description,
It still shows another Short Description (same short desc mentioned in the hr case)
Could there be a Problem with the widget?
OR could there be Custom COnfig which i dont know?
Any Idea where i should check?
I rebuild the same in my PDI, but i also does not Update the Title row
Did the same in the PDI all with sys admin
1. update ootb HR Service "Leave Of Absence"
2. Configured config case (same COE)
3. order RP
4. created case
5. go to xyz.service-now.com/esc
6. klick on my requests
7. see latest case
8. title row is still
and not 22222

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02-17-2023 09:45 PM
Hi @Meloper ,
You can try using COE as "HR case[sn_hr_case]", while configuring not " HR total Rewards" :
And while creating the HR case, Select the Respected HR service, the COE would get selected Automatically:
Now Finally on the Employee center , you can see :
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02-20-2023 02:15 AM
Unfortunately, it does not work either.
Strange also that I have a fresh PDI.
ESC and HRSD installed.
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10-26-2023 11:55 AM
Facing same issue. Wondering if you were ever able to figure out what was causing issue.
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03-13-2025 07:25 AM
As far as i remember it was a widget Problem solved by ServiceNow Support Case