Hi Balakrishna,
Yes, integrating Cisco DNA Center with ServiceNow is possible without an IT Operations Management (ITOM) license. Cisco provides the Cisco Catalyst application, available on the ServiceNow Store, to facilitate this integration.
STORE.SERVICENOW.COM
To integrate without using the Cisco DNA app, you can configure Cisco DNA Center to send events directly to ServiceNow's REST API endpoints. This method allows the publication of network and Software Image Management (SWIM) events to ServiceNow without additional applications.
CISCO.COM
However, using the Cisco Catalyst application enhances integration by synchronizing network assets with ServiceNow's Configuration Management Database (CMDB) and automating incident creation based on network events.
SERVICENOW
In summary, while an ITOM license is not required for integration, utilizing the Cisco Catalyst application from the ServiceNow Store can provide a more seamless and feature-rich integration experience.
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With Regards,
Krishna Kumar M - Talk with AIT3ch
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