Configuring email account in PDI

mrakeshchv
Tera Contributor

Hi All, 

 

I am trying to learn on notifications and part of it was creating inbound email actions. But there was no email account configured in PDI. can anyone please help on how i can configure an email account.

I have seen at places that its not possible to send and receive emails. In that case, please let me what can we give for username and password if i am configuring as per the screenshot in case if i am working in a real time project , i want to know what needs to be given in these places.

 

Thanks in Advance

17 REPLIES 17

Mohith Devatte
Tera Sage
Tera Sage

Hello @mrakeshchv ,

Please follow this documentation for explanation of user name and password fields significance.

Hope this helps 

Mark my answer correct if this helps you 

Thanks

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

On PDIs indeed email accounts are not configured anymore. Though you can still add your own account, for example if you have your own POP3 account or something. There's also not much to explain, it's similar like configuring your email on outlook, on your iPhone, etcetera.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Mark Roethof
Tera Patron
Tera Patron

For example this is what I've setup on my PDI, works fine.

 

MarkRoethof_0-1691753178299.png

 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi Mark,

I just want to know if i am configuring email account, does the instance's email address and password is what goes into the username and password field?

Thanks