Configuring email account in PDI

[mrakeshchv]

Hi All, 

I am trying to learn on notifications and part of it was creating inbound email actions. But there was no email account configured in PDI. can anyone please help on how i can configure an email account.

I have seen at places that its not possible to send and receive emails. In that case, please let me what can we give for username and password if i am configuring as per the screenshot in case if i am working in a real time project , i want to know what needs to be given in these places.

Thanks in Advance

[vipinmathew]

Hi @mrakeshchv @AMan1997 ,

We can add our personal gmail account into it. See the below link 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

Thanks

Vipin Mathew

[AMan1997]

Hi @mrakeshchv ,

I had the same issue when I wanted to test some inbound actions.

So, in order to receive emails in my PDI and check the instance email address I followed the below steps:

1. Open Email Properties and check the Email receiving enabled.
   
   
2. Use the existing "ServiceNow SMTP" email account. And use the email address given in the 'From' field.
3. The email address is your PDI id with "@servicenowdevelopers.com".
   For example: "dev12345@servicenowdevelopers.com".
4. Check email_diagnostics for more details.

Send emails on your instance address after enabling the property in step 1. Now you can test your inbound email actions. Have fun!

Thanks,

[mrakeshchv]

Hi,

I had sending and receiving enabled from properties before checking this. And as for your 2nd point of using "ServiceNow SMTP" ,my email accounts is blank, there isnt any email account automatically configured.

Also if i am configuring email account, does the instance email address and password is what goes into the username and password field.

Thanks

[Community Alums]

What do you mean Use the existing "ServiceNow SMTP" email account? I have no email account in my PDI instance. Please advice. Thanks.

[AMan1997]

Hi @Community Alums ,

So to receive emails in your instance, you can use the default email address which is -

<instance_URL>@servicenowdevelopers.com

for example:
your instance URL = https://dev123456.service-now.com/now/nav/ui/classic/

Email address = dev12345@servicenowdevelopers.com

Thanks,