Configuring Now Agent
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11-25-2025 03:00 PM
Greetings,
I have a PDI that I am working on to understand how to build out Now Mobile Agent. Essentially, I am trying to recreate the out of box functionality for incidents but with interactions. I have interactions displaying and can resolve them as well as creating an incident from an interaction but am unable to create an "Edit Assigned To" function. I need to have multiple fields editable but I keep getting error messages about Unsupported Screen. If anyone is willing to offer assistance, I would greatly appreciate it.
I have set up the:
Function
-Input from screen
----input
--------Input attribute
----------------Input form page
Thank you!
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11-25-2025 04:04 PM
Would you be able to share a repo or an update set with the mobile config? I can have a look
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11-26-2025 10:32 AM
Thank you so much. I just wiped my work, started over and got it working.
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11-25-2025 05:48 PM
Hello @Jeff Lyons,
Please find some of the references link below and I hope it will useful.
https://m.youtube.com/watch?v=lSgzA81fn18&pp=4gcMEgpwZXJwbGV4aXR5
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999883
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0697271
If still you are facing any issue, kindly share the error screenshot for further information.
Regards,
Murali.K.V.R
