Confirm popup box on Portal

[Sam Ogden]

Hi All,

I'm trying to add a confirm box on a record producer for our service portal.   I've got the below code, when I go through the 'try it' button the confirm box appears, but regardless of if I select 'ok' or cancel it still submits the record.   I need it to only submit if 'ok' is selected and to return to the form if 'cancel' is selected.  

My other issue is when I tried to run this by logging into the portal when I clicked submit on my form the confirm box never appeared?

Any help is greatly appreciated.

Thanks

[Steven Parker]

I am trying the same thing and return confirm () isn't popping up in the portal for me.   My UI type is already set to Both and I've commented out everything possible.   This works fine in the ITIL backend view, but in the portal nothing pops up:

[Sam Ogden]

Hi Steven,

The above was on a record producer, but I do have a popup box on a catalog item that is working.

I think you might need the IF statement in place before the return confirm so it knows when to produce the popup message?

[Madhu27]

Sam, you have to process your popup box answer as follows

var answer= confirm( ".....");

    if (answer== true)

                            {

                            //your script to ok should come here

                      }

                      else

                            {

                            return false; //stops the submission of form

                      }