Confusing and more trouble days ahead with AI. Your thoughts on overcoming the issues?

Suggy
Giga Sage

We know that for AI to work efficiently and effectively, it needs valid and quality data.

 

Issue1:

No valid/quality data == Untrusty and unreliable answers

 

Issue2:

AI Hallucinations

 

One example:

Google search 

Suggy_0-1748758036345.png

Now user has to again check in google to find out that 'ServiceNow code analyzer' doesnt exist.

1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

Hi @Suggy 

 

I can understand your frustration, however in my opinion the situation is not a completely different one. Do you have an idea how many wrong answers I have seen before the area of AI? And at the beginning of my ServiceNow career, I also gave one or two wrong answers here, simply because I didn't know any better at that moment.
That is precisely the crux of the matter: human oversight is still required to scrutinize and validate AI results!

 

Coming back to your initial topic: Yes, there is no Code Analyzer in ServiceNow. Taking a look on the results of several AIs (ChatGPT, Perplexity) it seems it was mixed with the "Access Analyzer" feature. However, ServiceNow Impact provides something similar - called "Proactive Code Checks" (see https://www.servicenow.com/docs/csh?topicname=proactive-code-check.html&version=latest) which on the other side seems just to be a polished Instance Scan. And third party vendors have products in place which also do code analysis based on best practices,

 

Maik