Connect Chat: Disabling/Hiding/Removing Attachment Capability

[mdibaji]

Hello community!

I have a need to remove/hide/disable the attachment capability in Connect Chat in Helsinki.

I've looked every where and there is nothing to be found relating to configuring the Chat Window User Interface

I have also tried writing a business rule that aborts the action of writing to the 'sys_attachment' table when the attachment comes from the chat_queue_entry table.

Does anyone have an idea of how we can do this? It has been really mind baffling

Thank you in advance

[hweeleetan]

Hi Mehdi

Do you have a solution for this? I have a similar requirement.

Thanks.

[mdibaji]

Hi There,

What I did was create a business rule on the sys_attachment table to stop the insert from happening.   What happens after applying this business rule is that, it will seem like the file is being attached but it actually doesn't.   This was the only way that I could come up with.

Let me know if that works for you

[Necho]

Any luck with hiding the attachment icon on chat?

[Necho]

Any luck with this?