Connect Chat: Disabling/Hiding/Removing Attachment Capability

[mdibaji]

Hello community!

I have a need to remove/hide/disable the attachment capability in Connect Chat in Helsinki.

I've looked every where and there is nothing to be found relating to configuring the Chat Window User Interface

I have also tried writing a business rule that aborts the action of writing to the 'sys_attachment' table when the attachment comes from the chat_queue_entry table.

Does anyone have an idea of how we can do this? It has been really mind baffling

Thank you in advance

[jamesbarker]

It's not possible to disable the attachment icon on connect chat

https://hi.service-now.com/kb_view.do?sysparm_article=KB0695137

[Sten]

If anyone is still looking for a working solution.
You would need to create a Business Rule for table "sys_attachment".
Picture below shows how to disable all content types being attached.

[cms1]

Doesn't this message display regardless if you are trying to include attachment?