Connecting AI Agents to AI Usecase

Chakshu3 · ‎06-29-2026

Hi Everyone.
I am currently using the AI Control tower to create an AI use case. The part where I am stuck is that whenever an AI Agent is developed. How do I create a connection between the actual AI Agent and the Use case that was actually created for the requirement. I have checked the related assets lists. But I am not able to edit it.

How would the end to end process would look like for the AI Use case and the AI Agent? How would I monitor the AI Agent if I am not able to connect the Use case and the AI Agent.

Are they even connected?

Dr Atul G- LNG · ‎06-29-2026

Hi @Chakshu3

Have a look here ,

https://youtube.com/live/A8G-SruQTq4

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti · ‎06-29-2026

Hi @Chakshu3

Refer:

https://www.youtube.com/watch?v=ss9eUlaM8So

https://www.youtube.com/watch?v=lGWpNOUjucg

https://www.youtube.com/watch?v=IvG-SAu53Mw

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti