Console and Workspace sync issue

anuradhav-k
Tera Contributor

‎04-08-2026 12:00 AM

In servicenow we have a custom application called Onsite in that i have a table called PP[Prevention Plan] and when try to renew the PP record by renew button in console the old PP gets inactive and open a new record automatically but in workspace its not the same. When I click on renew button the old gets inactive stays the new records will not open. I need to go back and refresh the page then I have to open a new created records. Please give me solution to sync the console and workspace.

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In UI action script we are using :- 

 

function onClickClientside() {
    //Call the UI Action and skip the 'onclick' function
    gsftSubmit(null, g_form.getFormElement(), 'renew_pp');
}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
    serverSide();

function serverSide() {
    var ppUtils = new PreventionPlanHelper();
    var returnOfRenewal = ppUtils.renewPP(current);
    action.setRedirectURL("/x_aif_onsite_airb_prevention_plan.do?sys_id=" + returnOfRenewal.newPP);
    gs.addInfoMessage(returnOfRenewal.message);
}
------------------------------------------------------- 
And Workspace Client Script:-
 
function onClick(g_form) {
    //Call the UI Action and skip the 'onclick' function
    g_form.submit("renew_pp");
}
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The same script is working for console & workspace both, but the issue in workspace is that it will deactivate  the existing PP and stay on the deactivated PP. To get the new PP I need to go back and refresh and open the record. But in console it works fine

 

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anuradhav-k
Tera Contributor

‎04-08-2026 10:54 PM

Hello Pavan,

 

As of now the url which I can see has 2 tables, one is Contractual Frame and the Prevention plan table is extending from contractual frame[URL :: https://airbusoperationsdev.service-now.com/x/aif/onsite-wks/record/x_aif_onsite_airb_contractual_fr...

 

Now what you have suggested in step 2 I am a bit confused as in what url I should add in - 

 

 // Workspace navigation — opens the new PP record
            var url = '/now/workspace/agent/record/' + tableName + '/' + newSysId;
            window.location.assign(url);

 

could you please help me with this.

 

Thanks and Regards,

Anuradha.

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