Content body in the email template is not showing
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07-10-2025 04:21 AM
Hi Team,
i have created the one notification and attached/added a email template which is having some fields and, in the notification, having some message in the body also (what it will contains)
only message in the body (what it will contains) is coming , but not the template inside content why?
How to achieve it.
Regards,
Abhilasha G T

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07-10-2025 04:26 AM
Hi @Abhilasha G T ,
It could be because of some error/issue in the email template. Could you please check once there or share the template screenshot/code here so we can have a look. That's the only issue most of the times when the content is not displayed.
Please mark the response as helpful/correct if it helps.
Thanks,
Brahmjeet
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07-10-2025 04:26 AM
Hi @Abhilasha G T ,
Will it be possible for you to share screenshots so that we can understand it better.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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07-10-2025 04:33 AM
screenshots please
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-10-2025 05:30 AM
Hi Ankur ,
Please find the screenshot of the template below and the notifications is on the sysapproval_approver table .
Regards,
Abhilasha G T