Content item opened via search in service portal

[jask]

Content item opened via search in service portal takes me to the KB but it throws error that knowledge article not found. when looked into url sys_id is null. 

What could be reasons of this and potential solution 

[KrishnaMohan]

Hi @jask ,

Any customizations to the  kb_article_view Page or Widget Knowledge Article Content

Regards,
Krishnamohan

[jask]

No 

[KrishnaMohan]

 could you share some screenshots?

[jask]