Now Mobile - Getting input from a field in an Input Form Screen

[Selvadevi Srini]

In the ServiceNow Now Mobile application, there exists a requirement to enhance the user experience by enabling real-time validation on mobile input form screen. Specifically, the user is expected to scan a barcode on an input form screen, which corresponds to the Asset Tag of a record in a designated CMDB-related table.

Upon successful scan, the application must perform the following:

1.     Query the backend table to verify if a record exists with the scanned Asset Tag.
2.     If a match is found:

-> Display a confirmation message on the screen: "We found the Asset."

-> Populate the subsequent input field with the corresponding Asset Name retrieved from the matched record.

1.     If no match is found:

-> Display fallback message to the user (e.g., “Asset not found.”).

Can anyone help on this?

[goldenjc97]

We have this setup for our techs. They can scan the laptop/monitor asset tag, and it returns the item showing the location and who it's assigned to. They have the ability to re-assign the item on the fly on the same screen. Here is the config side if this helps.

[rishabhshar8170]

@goldenjc97  I have same requirement could you please share the details how did you implement this