Content within a knowledge articles being visible based on roles

[gunjan1]

Hello All,

I want to ask whether is it possible Content within a knowledge articles being visible based on roles.

For example one team would see one part of the knowledge article based on their role. I could not see that part of the article because I don't have the same role.

But my team would have other content that we could see and another team could not.

Please let me know whether it can be done.

[Dave Smith1]

So it sounds like what Gunjan seeks is not possible - it can only be done at article level, not at content level.

I'd like to see this as a feature (I've seen the kind of thing done in SharePoint using audiences) but not sure how it could be implemented.     I'm guessing it would require a radical overhaul to the TinyMCE editor to identify controllable regions.

[S A Martin]

(Better late than never...)

It looks like you might be describing something similar to Tiered Access Within A Knowledge Base

Multiple fields are added to the article which can be configured to display only for specific roles.  There is a blog post discussing the process at Controlling Knowledge Article field-level visibility

[Anuj Sharma]

This would help you now:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/tas...