Contextual search is not working in Service Portal

[Gulzar Manuja2]

Dear All,

Hope all of you are safe and doing well.

I have a requirement where I have to add Contextual search results for a field on the record producer in Service Portal. To achieve it, I have added a Record Producer Configuration under Contextual Search as shown below:

I have updated the form with the correct info shown as follows:

Now, when I tried to verify if the changes are working fine, I navigated to the record producer in the Service Portal and typed in 'email' keyword in the 'Please provide issue summary' field but I did not get any search results as shown below:

I would be extremely grateful if someone can help me with the troubleshooting of the issue.

Thanks & Regards,

Gulzar Manuja

[Priya Shid1 · Accepted solution]

Hi,

Please refer these,

https://hi.service-now.com/kb_view.do?sysparm_article=KB0714564

https://community.servicenow.com/community?id=community_question&sys_id=1ee4072ddbd8dbc01dcaf3231f96...

Please mark if that helps you!!

[Gulzar Manuja2]

Hi Priya,

Thanks for your response. After adding macro, contextual results came up on the record producer page. Marking your response as correct answer.

Regards,

Gulzar Manuja

[SUBHAM_SHAW_SN]

You just need to add the widget "Contextual Search - Inline Results" to your macro type variable named "contextual_search_results". Please see the below snap :