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Control Visibility of REQ, RITM and TASK records created via a particular catalog item.

Nikita50
Tera Expert

‎11-15-2024 05:46 AM

Hi All,

 

We have a catalog item named "Termination". Whenever a request is submitted via this catalog item, the REQ, RITM and TASK records created should be visible of 4 groups only. How we can achieve this?

 

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Anshu_Anand_
Kilo Sage

‎11-15-2024 06:54 AM

Hi 

You can check these similar queries answered in different community posts.

You have to make similar ACL or Query BR changes on diff tables

 

https://www.servicenow.com/community/developer-forum/how-to-make-an-ritm-visible-to-a-specific-group... 

 

https://www.servicenow.com/community/developer-forum/ritm-should-be-visible-to-only-specific-group-a...

 

https://www.servicenow.com/community/itsm-forum/how-to-restrict-ritm-records-to-be-visible-only-to-s...

 

 

Regards,
Anshu
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