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my pdi is not working dev441138

Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”

  • Question

SOW Resolve button pop-up fields

Hi,When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see th...

  • Question

Restrict Attachment deletion by requestors in HRSD

we need to restrict requestors and HR advisors from deleting the attachments, so that no wrong document is deleted and we have an audit trail of what has been deleted by whom.

  • Question

Record Producer User Criteria not working

Hi All,I'm not sure what's wrong with this user criteria , please help me use case : get True or false   My humble request kindly help me on this , I tried with different ways tooString(user_id) or user_id or gs.getUserID()script :gs.addInfoMessage("...

  • Question

Difficulty in using CartJS in Business Rule

Hi, I am trying to submit a catalog item request through a business rule. I came across the CartJS documentation and followed the sample code there. However, when using cart.addToCart() or the other submission calls, I got the following error: Root c...

  • Question

Resolved! The impact of modifying OTB ACLs for the admin role

Hello, Everyone. Does anyone have insights or experience regarding the impact of modifying out-of-the-box (OTB) ACLs for the admin role to restrict Create, Write, and Delete operations across various tables?Of course, I am aware that the snc_read_onl...

  • Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

  • Article

Access Token Issue - Entra Integration

 The integration works successfully when I click Get Oauth and then manually execute the scheduled job. However, the scheduled jobs are failing when they run at their scheduled time. The access token appears to be valid for only around 30 minutes. Af...

  • Question

Resolved! Aging report for incidents

Hi all, I have to create aging report for incidentsI want to show age of incidents in each state.Not sure how I can do this.Please someone guide me on this.Thanks in advance!

  • Question

Resolved! My PDI is offline for more than a day

I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...

  • Question

When running business rules, timing is everything

Imagine this: Two airline passengers, John and Mary, log in to an airline's seat reservation webpage to select their seats. A query business rule determines which seats were available to each passenger—based on factors such as their airfare and frequ...

  • blog
  • Scripting and Coding

Incident: Developer Site Restored and PDI Availability Issues

  Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait.    All developers have been given additional time to acce...

  • blog
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