Developer

Hide Form Annotation in Workspace solution

As I was struggling to find an article/solved question to achieve this requirement recently, I want to share my trick to get it done. Unfortunately, DOM manipulation is not supported in Workspace. As a result, even if you create an HTML annotation wr...

Question

Does anyone know how to access the order guide variables from the order guide script field?

I would like to be able to access an order guide variable to use for a loop in the order guide script field. Does anyone know of a way to access the order guide variables within the order guide script field?I have tried:current.vars.<variable_name>cu...

Question
Scripting and Coding

Difficulty using custom events in UXA

I created a custom event using the snAnalytics API as recommended in the documentation, but I need to track clicks on UI actions and list actions. I understood that I could use this API, but it only works for the portal; I searched the documentation ...

Question

We need to remove user subscription from the sys_user_set

Hi Team, We need to remove subscription for the inactive users from sys_user_set table list. Under thed RR user subscription. Please let me know how to remove inactive users via code. Please help me on this. Please find the below screenshot for refer...

Question

LDAP Filter Condition

Hi, I want to build LDAP Server filter condition based on an RDN and Filter condition from multiple OUs using only one filter condition. I tried RDN: OU=User Accounts,DC=abc,DC=xyz,DC=org and filter: (&(objectClass=user)(objectCategory=person))OU 1: ...

Question

Resolved! implementation strategy

We are implementing a CRM system for a medical device manufacturing company (Company X). The system will be used by sales representatives, system administrators, and team members managing sales rep shelf inventory.Before Company X can sell or delive...

Question

Project Workspace (Zurich) - gs.addInfoMessage() flashes and disappears after Create Work Order

Hi, I'm seeing some unexpected behavior in Project Workspace (Breadcrumb App Shell) on the Zurich release and wanted to check if anyone has experienced something similar.ScenarioA Work Order is created from a Project Task using the Create Work Order ...

Question

ACL on Task.Universal Request

Good morning, I have created a record producer and have added Task.Universal Request to the related links.As an admin I can access the interceptor page but as a non-admin I cannot.What ACL needs to be updated for this?I would have thought task.univer...

Question

Test Community Case – Email Tab & Reply Validation

Hello Team,This is a test request to validate the Community Case email functionality.Please verify:- Email tab is available on the Community Case.- Reply action defaults to the original sender's email.- Original CC recipients are preserved.

Question

ServiceNow exam costs now cover two free retakes

Recently I have noticed that after an unsuccessful attempt with a CIS exam, we are allowed two more retakes without having to pay an additional retake exam fee. This was not the case in the past.With every unsuccessful attempt, we get to register for...

Question

Legal Matter Templates - How to Trigger

I created a Legal Matter Template and associated it with an Intake Form (Category) and Record Producer. However, when I submit the intake form, the phases and tasks are not being created as I expected. I dug into the Digital Forensics intake form to ...

Question

please let me know any thing worng in my script becuase i didn't get user_sesstion1 result

api.controller=function($scope,$rootScope,spSCNavStateManager,spUtil) { /* widget controller */ var c = this; var min = 1 ; var max = ''; //$scope.request_type = $scope.page.g_form.getValue('request_type_txt')+''; c.server.update().the...

Question

Need Auto import computer data from SharePoint to ServiceNow Computer table

We want to integrate SharePoint and SN for Auto import computer data from SharePoint to ServiceNow Computer table We have ITSM PRo Subscription, so we do not have SharePoint Spoke How can we import that Excel file from SharePoint to SN once a Month ...

Question

g_form.clearValue not working for select box variable

I have a simple on change catalog client script as below, here entity_name is reference type variable, changes_entity_appointment_ownership is select box variable and appointments is MRVS and except for entity_name no other field gets cleared. I kn...

Question

Best approach for ServiceNow to SQL Server/Data Warehouse integration for reporting

Hi Community, We're looking to extract data from ServiceNow into a SQL Server/Data Warehouse on a weekly basis for Power BI reporting. This is a read-only integration covering Incident, Catalog Task, Task SLA, and Survey Results data.Would you recomm...

Question