convert completed project to be listed as an application in cmdb

archie5
Tera Guru

3 hours ago

In ServiceNow SPM, what is the recommended way to link a Project to a Product or Business Application (CMDB) so that, once the project is completed, the corresponding record is created for it as an application/product and is reflected as live or in production? 

0 Helpfuls
  • 134 Views
1 REPLY 1

WillieW
Tera Expert

2 hours ago

you can start with a business rule (maybe flow) that run when a Project record's state, status, or active field indicates "complete" to then update the Business Application record referenced in the 'business_applications' field.

0 Helpfuls