convert completed project to be listed as an application in cmdb
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3 weeks ago
In ServiceNow SPM, what is the recommended way to link a Project to a Product or Business Application (CMDB) so that, once the project is completed, the corresponding record is created for it as an application/product and is reflected as live or in production?
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3 weeks ago
you can start with a business rule (maybe flow) that run when a Project record's state, status, or active field indicates "complete" to then update the Business Application record referenced in the 'business_applications' field.
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3 weeks ago
Thanks @WillieW. Also the requirement is to create a new Business Application if its not referenced already. At what point should it create one?
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3 weeks ago
This is highly specific to your organisation and cdmb and project management maturity on servicenow. Some companies are also more enterprise architecture minded and some think in terms of services. Some don't think at all.
I'm unaware of any kind of pre-existing functionality around this scenario other than the affected business applications list field on project. SPM oob is very "generic", and not every project is meant to end in the creation of a business application. It also comes configured for huge overhead that many organisations will not need. You should create the ci record and/or connection in servicenow when it makes sense.
Generally speaking you should configure servicenow so that it makes work better for your organisation and also in a way that you are not impeding future enhancements
