Convert Incident to an SCTASK
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04-20-2022 07:55 AM
Hi,
Does anyone have detailed instructions on converting an INCIDENT to an SCTASK. This change would show the incident record as a related record on the SCTASK.
Can any help on this.
Thank you in advance!
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04-20-2022 08:03 AM
DO you want to establish relationship or convert an incident to sc_task?
Aman Kumar
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04-21-2022 12:42 AM
Hi,
Yes, convert an incident to sc_task.
Thank you.
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04-21-2022 02:08 AM
You have to give more details, as in which incidents do you want to convert as sc_task?
I am sure, not all of them, there should be some specific ones that you would want to convert.
Aman Kumar
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04-21-2022 07:34 AM
Hi Aman,
you will have users who open an Incident that does not fit the criteria for an Incident. Rather, their Incident should actually be a SCTASK.
We want to display UI action(Form Button) in incident form, when you click on UI action that particular incident should convert to SC TASK and UI action visible on existing records.
Thank you.
