Convert String data to HTML
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05-25-2022 08:04 AM
Hi Folks,
I have integration data, in 3rd party has information in a table format, in Servicenow I have field data type HTML, but data is not updating in a table format, updating as a paragraph text.
Source data I have an example: Company Contact Country
/Alfreds /Futterkiste /Maria /Anders /Germany
/Centro comercial Moctezuma /Francisco /Chang Mexico
In the ServiceNow HTML field expecting data:
Company | Contact | Country |
---|---|---|
Alfreds Futterkiste | Maria Anders | Germany |
Centro comercial Moctezuma | Francisco Chang | Mexico |
-Is there is any solution for this issue, tried the below links but not help
Community link: https://community.servicenow.com/community?id=community_question&sys_id=048da8cbdbc71308a39a0b55ca9619b2
Regards,
Ck.
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Scripting and Coding

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05-26-2022 01:18 AM
Hi asdf,
If the raw data is as in the question, it would not be possible because it's difficult to know the content of each cell.
For example, "/Alfreds /Futterkiste" is suppose to be a value of 1 cell. With the row being "/Alfreds /Futterkiste /Maria /Anders /Germany", it'll be difficult to know if "Futterkiste" is suppose to be in the first cell or in the second cell because "/" does represent cell separation.
The next row is "/Centro comercial Moctezuma /Francisco /Chang Mexico". In this row, cell separator is "/". Since the cell separation rule is different between rows, it's not possible to convert using a script.

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05-26-2022 01:28 AM
Hi again,
If the original raw data is as below, it can be converted to html.
'/Company/Contact/Country\n/Alfreds Futterkiste /Maria Anders /Germany\n/Centro comercial Moctezuma /Francisco /Chang Mexico'
Script
var raw = '/Company/Contact/Country\n/Alfreds Futterkiste /Maria Anders /Germany\n/Centro comercial Moctezuma /Francisco /Chang Mexico';
var rawList = raw.split('\n');
var htmlList = [];
for (var i=0; i<rawList.length; i++) {
var row = rawList[i].substring(1);
if (i == 0) {
html = row.replaceAll('/', '</th><th style="text-align:left;">');
htmlList.push('<tr><th style="text-align:left;">' + html + '</th></tr>');
} else {
html = row.replaceAll('/', '</td><td>');
htmlList.push('<tr><td>' + html + '</td></tr>');
}
}
html = '<table border="1">' + htmlList.join('') + '</table>';
gs.info(html);
Result
<table border="1"><tr><th style="text-align:left;">Company</th><th style="text-align:left;">Contact</th><th style="text-align:left;">Country</th></tr><tr><td>Alfreds Futterkiste </td><td>Maria Anders </td><td>Germany</td></tr><tr><td>Centro comercial Moctezuma </td><td>Francisco </td><td>Chang Mexico</td></tr></table>