Convert sys id to string value

[ASHLE CRAIG]

Hi, I am testing my script in the background script. It is printing out sysid values. How can i change to more human readable and convert the output to a string. 

var user = gs.getUserID();

        var ac = new GlideRecord('cmdb_ci_service_discovered');

        ac.addQuery('owned_by', user);

        ac.query();

        var userArr = [];

        while (ac.next())

            {

            userArr.push(ac.sys_id.toString());

            }

                gs.info("User: " + userArr);

        var ritm = new GlideRecord('sc_item_option_mtom');

        ritm.addEncodedQuery('request_item.cat_item=03d635091b2195101953ca242a4bcb60^sc_item_option.item_option_new=b649798d1b2195101953ca242a4bcbd4^sc_item_option.valueIN' + userArr);

        ritm.query();

        while (ritm.next())

            {

            var tm = new GlideRecord('sc_item_option_mtom');

            tm.addEncodedQuery('request_item.cat_item=03d635091b2195101953ca242a4bcb60^sc_item_option.item_option_new=9e481bd99769915048439904a253afba^request_item=' + ritm.request_item);

            tm.query();       

                         while (tm.next())

                 {

                                    var gr = new GlideRecord('cmdb_group');

                                    gr.addEncodedQuery('group_nameIN'+ tm.group_name);

                                    gr.query();

                                                      

                    }

          gs.info("RITM: "+ritm.sys_id);

          gs.info("Target Machine: "+tm.sys_id);

          gs.info("Group Name: "+tm.sys_id);

}

[Zach Koch · Accepted solution]

If by string, you mean the Display value of a field, then you can use getDisplayValue('field_name'). Reference fields will always give you the sys_id of the record if you grab it directly, if you want the display value, use the same function.

If this resolved your issue, please mark this correct and helpful, thanks!