Cookie Key Definitions

Ryan B2 · ‎06-13-2016

Community,

Can someone point me in the right direction to determine the meaning of the below cookie keys:

glide_user_route
glide_session_store

I receive a cooking containing these keys when I make a web service call and would like to understand what they mean / do in more detail.

Thank-you

Ryan

Ryan B2 · ‎06-27-2016

As per Eric T from ServiceNow:

I got a response back from the Development team. The 'glide_session_store' was added to preserve session when moving customers from node to another. They don't recommend disabling this feature because having it enabled will make sure their users are not logged out in case we fail them over from one data center to another. This will be the setup going forward. However, you can disable it by adding the following property:

Name: glide.session.store.enabled

Type: True|False

Value: false

View solution in original post

Chuck Tomasi · ‎06-13-2016

Hi Ryan,

The glide_user_route cookie defines which application server (or node) in the cluster you are going to so it remains consistent unless otherwise directed/redirected from the load balancer.

The glide_session_store, I haven't seen before, but if I could see the rest of the value, it might help. I suspect it's related to the timeout of your session in general.

Ryan B2 · ‎06-13-2016

Ctomasi,

Thank-you for the quick response and the help! As for the glide_session_store check out the screenshot below.

When you answered the first question do you have a reference or is it just knowledge you have acquired over time?

Chuck Tomasi · ‎06-13-2016

Sorry, tribal knowledge. Doesn't come up much.

The second screen shot looks a bit cut off. Not sure what the sys_id is supposed to be referencing. I can check with some people and get back to you.

Ryan B2 · ‎06-13-2016

Chuck,

I look forward to hearing back from you.