Copy and Paste screenshot that creates an attachment in incident form

[gnunez]

Hello all,

We currently have a drag and drop  and paperclip as methods for adding an attachment to an incident form.

I would like to create something where the users can copy and paste the screenshot and that will automatically add as an attachment to the ticket.

An example of what I am trying to achieve is below. Does anyone know where I can find guidance on this if its even possible?

Thanks,

Grace

[Zeeshan Khan1]

Hi,

This article should help you - https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/use/using_forms/task/t_AttachingFilesWithDragAndDrop.html

[gnunez]

Thank you for the reply. The article did help but we already have that process in place.

I am going to rephrase my question. Its not exactly drag and drop its more like copy and paste the screenshot in a field on the incident form and that automatically creates an attachment.

See an example below:

[Bhagya Lakshmi]

Hi,

Please go through attachment.

Hope this helpful to you.

Thanks.

[gnunez]

Thank you for the reply, the instructions were helpful, but what I meant is I'm trying to achieve a field that copy and pastes the screenshot in a field on the incident form and that automatically creates an attachment.

See an example below: