Copy and Paste screenshot that creates an attachment in incident form

[gnunez]

Hello all,

We currently have a drag and drop  and paperclip as methods for adding an attachment to an incident form.

I would like to create something where the users can copy and paste the screenshot and that will automatically add as an attachment to the ticket.

An example of what I am trying to achieve is below. Does anyone know where I can find guidance on this if its even possible?

Thanks,

Grace

[Slava Savitsky]

The possibility to paste screenshots into journal fields has been suggested as a product enhancement on the Idea Portal:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=7ef66823dbacc0d014d6fb24399619c1&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

Feel free to vote on it. The more votes it gets, the more likely it is to be implemented soon.

[gnunez]

Thanks, just submitted my vote!

[Franck Jaffre]

Hello,

If one prefer make a screenshot copy rather than a copy / paste or drag & drop, he can also insert an HTML field in the form and directly copy the screenshot in the field. This will automatically create an attached file.

Hope this can help