Copy attachment file from incident to problem

[chanikya]

My script is not working,

GlideSysAttachment.copy('incident', current.parent, 'problem', current.sys_id);

var attach = new GlideSysAttachment();

attach.update(current.request_item.getRefRecord());

or

table : sys_attachment

Condition: current.table_name == 'incident'

var task = new GlideRecord('problem');

task.addQuery('parent',current.sys_id);

task.query();

while(task.next()) {

        GlideSysAttachment.copy('incident', current.parent, 'problem', current.sys_id);

}

[Jaspal Singh]

Hi Chanikya,

You can have this written on Problem table with below snippet.

GlideSysAttachment.copy('incident', current.parent, 'problem', current.sys_id);

considering you want to copy all attachments from incident to problem record.

[chanikya]

Hi Jaspal,

i have tried this script earlier, not working

after

[Kishore8 · Accepted solution]

Hi Chanikya,

here is the script

Business rule: Copy Incident attachment into Problem

after

table : sys_attachment

insert, update

Script:

var atta = new GlideRecord('problem');

  atta.addQuery('parent', current.table_sys_id);

  atta.query();

  if(atta.next())

{

  var gr = new GlideRecord('sys_attachment');

  gr.addQuery('table_sys_id', atta.sys_id);

  gr.deleteMultiple();

  GlideSysAttachment.copy('incident', current.table_sys_id, 'problem', atta.sys_id);

current.update();

}

[chanikya]

Thanks Kishore!

It is working fine.

[Pradeep Sharma]

@Chankiya, Is this line GlideSysAttachment.copy('incident', current.sys_id, 'problem', current.problem_id.sys_id); not working for you?