Copy Attachment record to Flow generate Email record as an attachment to the email

Brian Shacklefo
Tera Contributor

Greetings ServiceNow Community,

I'm hopeful this is something that has already been done by someone out there in the community and some wisdom can be shared.

 

I have been trying to configure a series of flow actions whereby the flow will Look up an attachment from the source record, then look up an attachment record using the sys_id from the look up attachment action, then send an email with that attachment attached to the email...here is what I have so far...

 

Look Up Attachment.png

 

Look Up Attachment Record.png

 

Copy Attachment to email record.png

According to the Flow Execution record from running a test, this works...

Look Up Attachment execution.png

 

Look Up Attachment Record Execution.png

 

Copy Attachment to email record execution.png

However, when I view the email record that was generated...no attachment...

Email Record - no attachment.png

(for the record, it is mandatory for our staff to use a specific file name for the attachment on the source record)

 

Please advise if anyone has successfully done this.

 

Thank you.

 

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