How to add SLA status to list view on incident table
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‎07-30-2024 11:19 AM
Hi,
How can we add SLA status to list view on incident table? Is it possible to add it to the list view or do we need to create a database view between incident and task sla table?
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‎07-30-2024 11:42 AM
You might need database view to interlink both tables.
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‎08-01-2024 10:26 AM - edited ‎08-01-2024 11:46 AM
Hi, How to establish database view between the tables?
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‎08-01-2024 11:11 AM
Hi,
Basic for seeing incidents and SLAs associated to incidents you can utilize the incident_sla OOTB database view that there is available.
Please refer the below reference field dB view creation.
https://youtu.be/_JY462TmXxU?si=YxcEYFi6WY33_Xta
Please accept the solution if you find answer helpful.
