Hello,
I am using this code to create incident:
(function() {
/*try {
var strSubject = email.subject.toLowerCase();
if (strSubject.indexOf('re: ') == 0) {
return;
*/
var ih = new InboundUtils(email.to);
if (!ih.canCreate()) {
ih.sendReplyEmail(email.from, 'Sir/Madam', email.subject);
return;
}
current.assignment_group = ih.getInboundGroup();
current.category = "incident";
current.comments = "received from: " + email.origemail + "\n\n"
+ email.body_text;
current.short_description = email.subject;
var sid = gs.createUser(email.from);
current.caller_id = 'sid';
current.opened_by = 'sid';
//current.location = ih.getLocation(sid);
current.incident_state = 1;
current.contact_type = "email";
current.description = email.body_text;
current.insert();
/*} catch(err) {
var strErr = 'Error in Inbound Action : DEV Create Incident (Reply)'
+ '\n\nError Type: ' + err.name
+ '\nError message: ' + err.message;
logIt(strErr, 'error');*/
}
)()
Incident gets created fine, but if there is an attachment in the original email, it's not being copied over to Incident created. What part of the code am I missing? We're on Fuji.
