Developer

Employee Center - Quick Link with Topic - Way to have icons?

Currently today we are not making use fully for Employee Center. Each of the Different units with Quick Links want them more prominent with an ICON. I have icons attached to each of them but they are not showing. Any idea on how to get these to show ...

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Issue with sys_choice record as input in Decision Table

Hi Community, Not sure on why the decision table is not saving there is no other way to check the error:Here I declared a reference input from sys_choice tableIn the condition, if the case_type matches the template, I would like to output the Templa...

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Service Operations Workspace Template Tab Default

Good morning, I working in the SOW and on the interaction record the template tab defaults to all. But on the incident record the default is My Templates. How to I change it on the incident so that the template selection defaults to All like on the...

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After the Australia upgrade, we are unable to share dashboards with other team members. We are encou

Hi, I am getting issue while sharing the dashboard to other as you see in attached image. Even I have admin role and, also owner of the dashboard is not able to share that dashboard. anyone has idea how should i resolved this. Also, the person which ...

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How to remove available change templates for selection within Service Operations Workspace

Within Service Operations Workspace, I'm wanting to remove the majority of the available change templates in the below screenshot, but keep the first two: I was just wondering if anyone knows where these are configured so that any unnecessary change ...

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Lookup Record ,check status

Hi , lookup Record in flow When look up record action how to check there is any record satisfies condition. how to check that within the flow.

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Language Translation

Hello Community,I am currently working on a translation/localization requirement in our development instance. Specifically, I need to translate a large number of variables for a Record Producer into a target language.Since I have a very large volume ...

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Resolved! How to Create, Publish and Retire a Change Model - Template

What is change templateChange templates provide baseline standardisation for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change temp...

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How to Assign Ticket to Primary On-Call User and Notify Both Primary & Secondary Users?

Hi AllI am using the On-Call: Assign workflow, which only assigns the ticket to the Primary On-Call user.We also have the On-Call: Escalation by Email workflow, which sends notifications to the Primary and Secondary On-Call users, but it does not as...

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Has anyone encountered this error: Flow execution not found

We have requests that are running longer an a year and we are receiving this error when trying to look at the flow that should be running for the request. Has anyone else encountered this and if so, what did you do to resolve the issue?

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Can CMDB relationship auditing be disabled for specific relationship types only?

Hi , We have VMware relationships such as Virtualizes::Virtualized by generating a large number of "(relationship added)" and "(relationship removed)" entries in CI history. I've found options such as glide.ui.relations_trace and no_audit_relation=tr...

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Unable to add errors to warnings in atf

Hi team, i have admin access, all 3 atf roles yet i am unable to add errors to atf warning list and error list i am not able to run the atf.i am trying to run catalog atf in service portal.whenever i open the service catalog in service portal in atf ...

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How do I set the Dropdown component as mandatory in the UI Builder?

I’m having trouble making a drop-down field (component) mandatory. This UI Builder is a modal that will open in the Service Operations Workspace (SOW); I’ve already managed to populate the other fields, but the problem is how to make it mandatory – t...

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Reference Field to sys_user_role Not Visible to Custom Scoped App Users While Equivalent Glide List

Hello Community,I'm looking for guidance on an issue encountered after replacing a Glide List field with a Reference field.I had a field:end_user_roles configured as: Type: Glide List Reference: sys_user_roleUsers were able to see and use this field ...

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even after posting additional comment on self service portal the value is not being cleared in box

even after posting comments (additional comment) on self-service portal, the value is not being cleared on additional comments boxthis is happening only for ITIL role users not for admin users that too only for RITM's not for INC's.Thanks in Advance.

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