Copy attachments from emails to Requested Item through flow designer

Mouktik_B
Tera Contributor

I have created a flow to create ritms based on the emails and copy attachments as well. 

Trigger - Inbound email  and then submit catalog item , then calling an action Get attachments from email, then looking for each item and finally copy attachment inside it, but it never copies the attachment from emails to RITMs.

1 REPLY 1

Mark Manders
Mega Patron

Why not use the OOB 'Move Email Attachments to Record' and set the attachments on the created RITM? On sc_task level you can just make the RITM attachments visible. No need to copy.

And if you need the same attachment on multiple RITMs (which would be weird), you can use the OOB 'Copy Attachment' action within a 'for each' loop.


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Mark