Copy CC in email client

[sharayudeshmukh]

Hi all,

Need one help.I am creating ticket from inbound action.It contains "CC".So when any user sends email from email client all the "CC" user from that email should be copied to the Email client's "CC" field.How to achieve this requirement?

Thanks in advance.

[Vikas-Malhotra]

Hi Gayatri,

I can understand that you want to copy the content of the cc field from email to some field in the ticket that you want to create using the inbound action.

So, to do this, you just need to use " email.copied "

Like for eg: inc.short_description = email.copied;

For more information on this you can refer:

Inbound Email Actions - ServiceNow Wiki

Hope you find it helpful.

Thanks and Regards,

Vikas Malhotra

[sharayudeshmukh]

Hi Vikas

I want to copy this in email client (cc field).I dont want to copy this in any field on incident form.

[Goran WitchDoc]

I would say that the easiest way to do this would be to create a field on the ticket. so when the ticket is created from the email it copies the values from the cc to that field. Then configure the email client to put the values from that field in the cc-field of the email client. if I now understand your requirements correct.

//Göran