How to keep track the user activity on ServiceNow?

anhtuanpham
Kilo Explorer

I would like to track the a specific user's activity (for example: add a record, approve a request, create a report...) on ServiceNow platform. Please let me know How can I do? thanks

3 REPLIES 3

sumeet_n
Kilo Guru

Refer below screenshot if that is of any use to you.



System logs > Transactions (All Users) > edit filter as below for specific user or as you may like.



find_real_file.png


Thanks for your help. But I think this log display the reponse time, not an activity as I expected.


I have just found out the Events in Systems Log, It log all activities of Users


sumeet_n
Kilo Guru

You can get journal entries (comments and worknotes) from sys_journal_field table.



For other activity information you may try using Metrics.