Hi all,
I have below BR to copy RITM comments to SCTASK, this comments get copied to all open and closed sctask with below, i would like to change/add text where it says "Task closure note" - how do i change my code?
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr_task = new GlideRecord('sc_task');
gr_task.addQuery('request_item',current.sys_id);
gr_task.query();
while(gr_task.next()){
gr_task.comments = current.comments.getJournalEntry(1);
gr_task.update();
}
})(current, previous);
Hi there,
If we go from a Business Rule which runs on a update on the sc_task, consider something like below. Tested and works.
You do have to tweak it a little bit! I don't like the before part, and I didn't set any condition on the Business Rule.
Kind regards,
Mark
(function executeRule(current, previous /*null when async*/) {
var grCatalogTask = new GlideRecord('sc_task');
grCatalogTask.addQuery('parent', current.parent);
grCatalogTask.addQuery('sys_id', '!=', current.getUniqueValue());
grCatalogTask._query();
while(grCatalogTask._next()) {
grCatalogTask.work_notes.setJournalEntry('Copied comment from ' + current.number + ':' + '\n' + current.work_notes.getJournalEntry());
grCatalogTask.update();
}
})(current, previous);
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