Copy Description from the Problem to Incidents

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Community Alums
Not applicable

‎09-19-2024 02:08 AM

Hi,

I am working on a scenario where the Description field from a Problem record will be copied to associated incident records once the problem record is saved. I have done everything but the Description in Incident records is not getting updated with the Description of the problem record once is saved the problem record. Kindly help.

 

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(function executeRule(current, previous /*null when async*/) {

	var gr = new GlideRecord("incident");
	gr.addQuery('problem_id', '3D62304320731823002728660c4cf6a7e8');
	gr.query();
	while(gr.next()){
		gr.description = current.description;
		gr.update();
	}

})(current, previous);

 

Regards

Suman P.

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Abhishek_Thakur
Mega Sage

‎09-19-2024 02:26 AM

Hello @Community Alums ,

You need to create a BR on after insert/Update on problem table and follow the below script that will help you. I tried in my PDI it is working as expected.

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var inc = new GlideRecord("incident");
	inc.addQuery("problem_id",current.sys_id);
	inc.query();
	if(inc.next()){
		inc.description=current.description;
	}
	inc.update();

})(current, previous);

 

Please mark my answer as accepted solution and give thumbs up, if it helps you.

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Community Alums
Not applicable

‎09-19-2024 02:46 AM

Hi @Abhishek_Thakur,

I am passing directly the sys id instead of the current.sys_id, why do you think it is wrong?

Regards

Suman P.

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