I am looking for a way to copy email content sent via email client to work notes. Email sent via email client is display in activity logs but it’s quite anoint for user’s to check in two section for response and original message what they have sent in two different places.
1 ACCEPTED SOLUTION
This is what I use.
I have created business rule with below condition. The reason for using async update business rule is, because it will not hold any email for execution. It will run independently.
And following is the script. This will store the data in HTML format in your work notes.
(function executeRule(current, previous /*null when async*/) {
var rec = new GlideRecord(current.target_table);
rec.addQuery('sys_id',current.instance.toString());
rec.query();
if (rec.next())
{
rec.work_notes = 'Sent By:'+current.sys_created_by+'[code]'+current.body+'[/code]';
rec.update();
}
})(current, previous);
