I am new to scripting, but I just completed the Scripting in ServiceNow Fundamentals class and I am trying to put some of what I learned to work. It's not coming easy to me, yet.
'description_of_request' is part of a variable set on some of our catalog items. When a request is submitted we want the 'description_of_request' written to 'description' and 'short_description' fields on the RITM and the SCTASK. I wrote the following script in a business rule that works as intended for RITM. However, I cannot figure out how to modify this script to do the same for the SCTASK. How would you modify this script to also set the 'description' and 'short_description' fields on the SCTASK = description_of_request?
(function executeRule(current, previous /*null when async*/ ) {
//Query sc_req_item and match on current.request
//Update short_description and description of req_item with description_of_request from variable set
var grRITM = new GlideRecord('sc_req_item');
grRITM.addQuery('request', current.request);
grRITM.query();
while (grRITM.next()) {
current.short_description = grRITM.variables.description_of_request;
current.description = grRITM.variables.description_of_request;
grRITM.update();
}
})(current, previous);
Sure, I have tried your requirement in my PDI and have got that working now.
Please find the steps below:
1) Create a Before Insert and Update Business Rule on Requested Item table and use the script below:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
current.short_description = current.variables.Variable Name; // Replace "Variable Name" with your variable name
current.description = current.variables.Variable Name; // Replace "Variable Name" with your variable name
})(current, previous);
Now create another Before Insert and Update Business Rule on Catalog Task table and use the script below:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
current.short_description = current.request_item.short_description;
current.description = current.request_item.description;
})(current, previous);
This works for me in my PDI. Let me know if still you are facing an issue.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
if you are using flow designer for your catalog item then no need of BR
in the flow itself you can use Update record action and set the fields
1) get the catalog variables
2) then use update action for sc_req_item table and set the field values with the variable values
The record will be the Trigger -> Requested Item Record
If my answer helped you then, please then mark it as correct to close the thread.
Regards
Ankur
