Copy the Description, Short Description of existing incident record onto the existing problem record

[Deepak Shaerma]

1. Copy the Description, Short Description of existing incident record onto the existing problem records' description and short description.

[Saurabh Gupta]

Please elaborate your nee.

When you need this.
What is the relation between two tickets?

[Deepak Shaerma]

if the incident is raised on a particular problem , then if we update the description of incident, it will automatically update the description of problem table 

[Gunjan Kiratkar]

Hi @Deepak Shaerma 

You can use below code in background script or in fix script

var gr = new GlideRecord("incident");
gr.addEncodedQuery("problem_idISNOTEMPTY");
gr.query();
while (gr.next()) {
    var grProb = new GlideRecord("problem");
    grProb.addQuery("sys_id", gr.problem_id);
    grProb.query();
    if (grProb.next()) {
		grProb.description=gr.description;
		grProb.short_description=gr.short_description;
		grProb.update();
    }

}

[Gunjan Kiratkar]

For Automatic updation you can write Br as below :-

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var grProb = new GlideRecord("problem");
    grProb.addQuery("sys_id", current.problem_id);
    grProb.query();
    if (grProb.next()) {
		grProb.description=current.description;
		grProb.short_description=current.short_description;
		grProb.update();
    
}

})(current, previous);