copy the ritm comments to task

[Rajveer]

Hello Expert,

When ever the 1st task will generated whatever all comment on ritm would be copy over to task in servicenow with timestamp.

How can archive this

[Dr Atul G- LNG]

Hi @Rajveer 

Might be helpful

https://www.servicenow.com/community/developer-forum/copy-comments-from-ritm-to-task-vice-versa/m-p/...

[Community Alums]

Hi @Rajveer ,

Please check below code 

var taskGr = new GlideRecord('sc_task');
    taskGr.addQuery('request_item', current.sys_id);
    taskGr.query();
        if (taskGr.next()) {
           taskGr.comments = current.comments;
           taskGr.update();
        }
    }

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Maddysunil · Accepted solution]

@Rajveer 

I think you can write before business rule on task table, below is the sample code you can use :

(function executeRule(current, previous /*null when async*/) {
    // Check if this is the first task created for the RITM
    if (current.number.startsWith('TASK') && current.number.split('.')[1] === '1') {
        // Retrieve comments from the RITM
        var ritm = new GlideRecord('sc_req_item');
        if (ritm.get(current.parent)) {
            var ritmComments = ritm.comments.getJournalEntry(-1);
            // Copy comments to the task
            if (ritmComments) {
                current.comments = "Comments from RITM:\n" + ritmComments;
                current.update();
            }
        }
    }
})(current, previous);

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks