Copy variables from Catalog Item into Request form fields?

[mitzaka]

Hi SNC,

I use a catalog item which has a couple of variables for Short Description/Description. I managed to get them copied into the RITM, but I need a way to copy them into the Request (REQ) which is initially created after submission, because the first notification is actually based off the sc_request table and I need to provide users with the variable content in this first notification.

What's the easiest way to do this?

Thanks!

[Kalaiarasan Pus]

Yes. that correct ... Is the requirement like whenever a particular request field is updated, the corresponding info should get copied to RITM's?

If thats the case, you would need to write a business rule on request table, do a gliderecord to get the child RITM's and update the corresponding field.

[Yashashri]

Hi Kalaiarasan,

I have same requirement where I need to copy variables from one existing RITM to another new RITM which approve will be raising from approval notification.

Any solution you can suggest will be helpful

[Lucien1]

Hi all,

I am trying to create a business rule that will look at the catalog Item that has been chosen and copy info from a variable. We have 7 catalog items and with each item, there is a different variable to copy from. Is there anyone that has done this under 1 business rule as I don't want to create multiple rules.

Thanks all,

Lucien

[User477307]

Hi,

Did you find a solution for this multiple catalog approach?

[jonathandix]

This answer is correct, however will not work without:

request.update();

Full required code will be:

var request =current.request.getRefRecord();

request.short_description = current.variables.short_description;

request.update();