Deleting Records via Flow Designer Across Scopes

jmiskey
Kilo Sage

I have a Scoped App that will consists mostly of a Catalog Item and Flow, which will be used to request and remove users from ServiceNow groups (by deleting the appropriate "sys_user_grmember" record).

 

For the Flow I am using to delete the record, I have set it to run as "System User":

jmiskey_0-1766523138882.png

 

I have also set up a Cross-Scope for the deletion:

jmiskey_1-1766523220493.png

 

However, when I run a test, I get the following error:

jmiskey_2-1766523337608.png

 

Why am I still getting this error if I have the Cross-Scope Privilege already set for Deletions?

 

Thanks

1 ACCEPTED SOLUTION

SanjivMeher
Mega Patron

You may need to create this flow in Global Scope instead of a custom scope app to be able to delete the group members.


Please mark this response as correct or helpful if it assisted you with your question.

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2 REPLIES 2

SanjivMeher
Mega Patron

You may need to create this flow in Global Scope instead of a custom scope app to be able to delete the group members.


Please mark this response as correct or helpful if it assisted you with your question.

Thanks!  I made a subflow in the Global Scope for the deletion part, and then I just call that subflow from my flow in my Scoped App, and it works!