Copy variables from RITM to SCtask

[dharam743]

I want to copy variables from an RITM (Request Item) to an SCTask (Service Catalog Task) when the SCTask is created using the "New" button in the related list on the RITM form, how to achieve this?

[Dr Atul G- LNG]

Hi @dharam743 

you can use the BR for same , I am good in code but this what i can suggest. You need to modify the OOTB new button and the via get and set value you an set the values. 

[Ankur Bawiskar · Accepted solution]

@dharam743 

why would someone create catalog task via New button?

They are meant to be created as part of flow or workflow

But if you still require then check this link

Adding Variables to a Task via a script instead of using the slush bucket within a workflow for a C... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[dharam743]

Thanks @Ankur Bawiskar 

You're right that the catalog task should ideally be created using a flow or workflow. However, for one specific scenario, I wanted to handle it differently.

I used the same script in a Before Insert Business Rule, and it's working as expected.

(function executeRule(current, previous /*null when async*/ ) {

    var vars = new GlideRecord("item_option_new");

    vars.addQuery('cat_item', current.request_item.cat_item);

    vars.query();

    while (vars.next()) {

        insertVariable(vars.sys_id);

    }

    function insertVariable(id) {

        var gr = new GlideRecord('sc_item_variables_task');

        gr.initialize();

        gr.setValue('task', current.getValue('sys_id'));

        gr.setValue('variable', id);

        gr.insert();

    }

})(current, previous);

 
@Michael Jones - Thanks you too, you explained it very well. 🙂