Copying additional comments from SCTASK to RITM and RITM to all SCTASKs

[kentgott]

I have a project to add additional comments from a SCTASK to the RITM and also add the additional comments from a RITM to all the SCTASKs under that RITM. I'm testing this on my personal dev instance.

I have created these two business rules:

Add Comments from RITM to all SCTASKs

Add Comments from SCTASK to RITM

I have tested them individually and they work as far as pushing the additional comment from the RITM to all the SCTASKs and also from the SCTASK to the RITM. Originally I only had one of them active during my testing. But when I activated both of them, then it adds two comments to the RITM or SCTASK which I don't want to happen.

I'm hoping someone knows what I need to do so the business rules won't execute so the RITM or SCTASK gets two comments. I only want the comment added one time when pushing it to the other item. I have tried multiple codes but still don't have it working.

When I add an additional comment to the SCTASK, I want it added to the SCTASK and to the RITM only once. When I add an additional comment to the RITM, I want it added to the RITM and to all the SCTASKs under that RITM only once in all of them. Apparently the business rules execute a couple times which has caused them to add the comment twice to the RITM or SCTASK. I still haven't figured out how to only add the comment once. I'm really hoping someone has an answer for this.

[Catherine16]

Hello Shenal, 

I have a question.

So I did copy Additional Comments from RITM to SCTask and vice versa.

But if the comment in RITM is from SCTask, is there a way to stop copying that comment in RITM to another SCTask.

Best Regards,

Catherine