Correlation id and Correlation Display ??
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01-03-2014 02:03 AM
What are these Correlation id and Correlation Display fields for?
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06-12-2014 10:52 AM
I would create a new field for each integration. That way you know exactly what the data is for instead of having to check to different fields, one for the actual link and the other the integration it belongs to.
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06-13-2014 01:43 AM
Personally, I would maybe (but each case is different) make a table related to the record to manage multiple integrations, this way we could update the multiple 3rd party environments without mixing everything up, maybe have multiple "comments" specific by 3rd party...
I think one of the question will be to know if your integrations are "one way master / slave" or if the updates could come from the different tools
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06-17-2014 03:17 PM
thanks for replies. we are leaning towards creating one new field on all required CI tables to hold new integration system's unique id .Just like Jim said above. one unique id for one integration system .This seems to be easier than using two fields -correlation display and id.
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09-13-2024 05:10 PM
@john_andersen- Can we use the same field for migration too? For ex - Suppose I am migrating change tickets from BMC Helix to ServiceNow. When creating a transform map, should I be relating the change request number in BMC Helix to coorelation ID in ServiceNow? Thanks
