Could someone please explain the difference between "Web service access only" and "Internal Integration User"?

Meloper · ‎09-23-2020

in his own Words?

if i select Web service only it is not Possible to Login in or to impersonate. So it should be used for Serviceuser and REST or something like this.

But i dont know the use case of the "Internal Integration User"?

Ankur Bawiskar · ‎09-23-2020

@Meloper

Please find the points below

1) Web service only -

this checkbox is set when we share this user credentials to 3rd party team who wish to consume the REST OR SOAP endpoint.
The reason being they should not login to the instance via UI as they already have the instance URL and the user credentials to login
Mostly used when ServiceNow is the API provider and 3rd party wants to consume the API

2) Internal integration user -

mostly used during setup of mid server or ODBC drivers etc
These user details need not be shared and these users will have specific and limited access to take actions within ServiceNow.

Refer below links for help

User account or service account? What to use for web service tasks

Non-interactive sessions

Mark service accounts as internal integration users

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎09-26-2020

@Meloper

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎10-06-2020

@Meloper

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader