Create a catalog request without RITM and Task.Is it possible?

Mike206
Kilo Contributor

‎10-13-2019 10:17 PM

Hello All,

Can we develop a catalog item, which when submitted will create a request without a RITM and a Task?

Is it possible? If so how?

What are the issues we face if it is possible?

Is it a best practice or even valid question?

Please help me

0 Helpfuls
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6 REPLIES 6

DrewW
Mega Sage
Mega Sage

‎10-14-2019 05:56 AM

Like Deepak suggested you could use a record producer but I would not so this.  I had to about 9 years ago because people could not understand the whole thing.  I would not, it was difficult to undo and there is code in the system to make sure a sc_request record displays in a certain way.

What is the overall need for this?

 

Narendra Kota
Mega Sage

‎10-14-2019 06:15 AM

Hi,

Can you please share the business requirement for this specific requirement? Because as others mentioned, it's really not a thing to do in ServiceNow tool nor it conforms with ITIL practice. So, in case, if you're looking for some other things, please let us know.

Hope this helps.
Mark helpful or correct based on impact.

Thanks.