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Resolved! Business Rule for creating incident tasks

Hello,I need some help with a business rule I created for creating incident tasks.   So, if the condition is met, I would like an incident task to be created if there isn't one yet.   If there is an existing incident task, but the short description d...

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stacked by fields

Hi, what controls the list of available fields in Stacked By fields section of a bar report. I created a custom string field for task_sla, which is reflecting under the Group By section but not under the Stacked By section. I would like to have it re...

theoracle by Mega Expert
  • 5330 Views
  • 2 replies
  • 3 helpfuls

Resolved! Client Script - Loop - setMandatory - Problem

Looking to modify some work that has been done here to make the user experience a little better.Firstly, on this record we want the user to be able to Save the record with no checks.   If the user Submits, then we check for specific fields to be fill...

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poyntzj by Kilo Sage
  • 6357 Views
  • 9 replies
  • 4 helpfuls

Duration vs. Resolution Time

Hey guys, Been a while since I've been asked this so have forgotten, and can't seem to find an easy Wiki on it so figured I'd ask -What's the difference b/t the following:DurationBusiness DurationBusiness Resolve TimeResolved TimeAlso, can you specif...

adamrauh by Kilo Expert
  • 1829 Views
  • 1 replies
  • 0 helpfuls

Resolved! sys_journal_field not available in REST api

Hopefully someone has some insight to this..... in the REST api explorer, I am unable to query the sys_journal_field table, it just doesn't show up in the list. I have verified that the 'Allow access to this table via web services' checkbox is checke...

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JusCuz by Tera Guru
  • 7825 Views
  • 6 replies
  • 4 helpfuls

LDAP Listener issue

Hi guys,I have recently set up the LDAP server and integration and this works fine on the scheduled loads however, for some reason when I've activated the listener it does not seem to pick up any changes at all. I've looked in the logs but can see no...

peterw by Kilo Contributor
  • 7471 Views
  • 15 replies
  • 2 helpfuls

Resolved! How to extract html tags from Knowledge Articles?

For CMS, trying to display all knowledge articles in a single page. So, creating a new page from scratch using jelly. I want to display two lines of the articles text for each knowledge article. How to extract the text only from the html text field? ...

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Community Alums by Community Alums  
  • 8589 Views
  • 36 replies
  • 2 helpfuls

GlideRecord in sysapproval_group

Hi all,I need a requirement like this. I'm in at Group Approval (sysapproval_group) table. We all know in the related list 'Approvals', all the group members or approvers are present.Now I need to know after query that whether the Logged in user is t...

amlanpal by Kilo Sage
  • 3687 Views
  • 3 replies
  • 1 helpfuls

Resolved! Issue with user import transform for time zone

We have a scheduled import, that imports user data from AD, whose source is SAP. The user timezone in the source, is set to MST, CST, EST etc. But this is causing us some issues with the time displayed for users and the records they create.I would li...

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Baggies by Kilo Guru
  • 2746 Views
  • 6 replies
  • 0 helpfuls

Resolved! Why Permalink (Direct Link) to KnowledgeBase Article Not Working?

I have the right permissions to the KnowledgeBase.   The issue is that when I click on the URL to go straight to the PERMALINK for the Knowledge Article, this is the screen that I see:It appears that this only occurs because Single Sign-On (SSO) auth...

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rhett1 by Tera Expert
  • 4756 Views
  • 5 replies
  • 1 helpfuls

debug UI Action script

Hi , Is it possible to check what is wrong in Ui script ,Is there anyway to debug it or any command which write the details ( incorrect command ) in javascript log

rajeshjain by Tera Expert
  • 13818 Views
  • 11 replies
  • 1 helpfuls