Hi, I'm having a litt trouble with notifications being fired from business rules and events. I have a table inherited from the incident table, which when the business rule incident events (running from incident table) and the new business rule CCID i...
Hi -I am tyring to a hint to one of my fields, which has a two part name - and I keep ketting an error message. Hint will not save because the label description is trying to save the field name as a script and that keeps giving an error.Does anyone h...
Hi,I am making an onSubmit Script that will warn the submitter if the ticket contains the word "child".Below is my script.. But it doesn't work.. Please help which operator/ script should I use that will search if there is a "child" on the short desc...
Hey everyone, having issues with getting the contents of a glide date field and getting the date from 7 days ago. var date = current.week_starts_on; var thisTime = date.getGlideObject().toString(); var time = thisTime.setValue(gs.daysAgo(7)); gs.add...
This is something small that's been annoying me for awhile; I have dozens of server-side background scripts in various modules that insert/write to their related tables via GlideRecord(). When they are ran; the update/insert is listed as the user who...
Hi Everyone, is it possible to check for duplicate records in a scheduled script job? I am almost to the end of this time card project - there are just a few loose ends that need to be tied. Heres the scheduled script... var string = "roles=itil^dep...
I have an e-mail notification setup based on the sc_request table. The default value in the User_Field is to send the email to u_customer. For specific requested items I would like to override this field via script to send to requested_for. I see tha...
Hi All,I was hoping somebody would be able to help.....How do I update the value of a field for all records in a table via script? Example: I want to change the 'u_Active' field in the 'u_whatever' table to 'false' for all records in that table.I kno...
What I am trying to do:Leverage the existing Currency field to display an invoice amount in the native currency and have another field that will show the invoice amount in US dollars. For example, an invoice comes in for 100 Euros. This value is ente...
This must be a bug or a misunderstanding of how the system property is defined:[quote]com.snc.time_card.autocreate -- Auto-create a user's time card when they update a task[/quote]Reading that definition, I would expect a time card record to be creat...
Is there any way to determine the current view or examine the navigation stack from the server side?I'm trying to write a condition for a Business Rule or UI Action which applies only to the Mobile view (specifically, either block certain state-chang...
Hi - I am trying to use a glide record to updated a field based on the selection from another field.I have a table that has columns:field1 field2chair seattable clothBelow is that I have and it's not working: :-((-------------------------------------...
Hi AllCan you get to the 'current' record within an entitlement script?I'm using gs.log('Item removed:'+current.sys_id); as a starter, but would like to dotwalk from the sc_cat_item to another table to determine if the cat item is valid or not.curren...
How can I insert a work note into activity history for a given incident?The way I am attempting to do it is via direct web service insert, which appears to be working because I get back a response with the sys_id of the new row created in sys_journal...
From a ServiceNow Newbie.....I have managed to get a JDBC connection into a SQL Server database and tested the SQL query I need to execute. I would like to add a button to a ServiceNow form that basically passes and executes the SQL (referencing valu...
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