create a change reqest when the ci was in maintenance schedule

Ak8977
Tera Expert

Hello,
I need to create a change reqest when the ci was in maintenance schedule.
Could anyone help to achieve this functionality.
thanks,

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ak8977 

 

This is OOTB, means system will not stop you to create a change when CI is either in maintenance or Blackout window.

 

What exactly you need mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hello @Dr Atul G- LNG ,
I need to create a change automatically. Through some script. Could you help me for that script.
thanks,

Hi @Ak8977 

So you want, if any CI in MW, a change must get created automatically? You can do via Flow Designer, but I am thinking, it will increase load on system to go in MW, check CI and then create Change, also if you run the flow daily, how many changes will be get created and is there are 100 of MW, which kept CI classes then how many changes will be created.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hello @Dr Atul G- LNG ,
1)To create a flow designer what kind of trigger conditions  I can use?
2)Actually I planned to write a scheduled job that runs every 3 hours. But I noticed the when field is not actually a variable. SO I am unable to do it. It would be great if you gonna help me on this.
thanks,